Returns & Refunds
Your satisfaction is guaranteed. If there is a problem with your order, we make it right.
7-Day Free Returns
If the product you receive is defective, completely different from what is described, or damaged during transit, you have the right to request a return within 7 days of receiving the package.
Eligible conditions for a return:
- The device does not power on or functions improperly out of the box.
- The physical screen or exterior was shattered upon receiving.
- You received the wrong model or color compared to your confirmation.
Non-returnable Situations
To protect against fraud, we do not accept returns for 'Change of mind' once the box has been unsealed and the device used. All returned items MUST include their original untorn packaging, manuals, and accessories.
How to initiate a return
Because we use Cash on Delivery, our refund process is handled manually by our team to assure you receive your cash back safely via wire transfer or mobile payment.
- Take photographs or a video clearly showing the defect.
- Send the evidence along with your Order ID to our WhatsApp Support.
- Once approved, a delivery agent will be dispatched to pick up the item.
- Your refund will be dispatched to your bank or mobile wallet within 48 hours of recovery.